Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Contact Us

Contact Us

The Kaplan student experience is very important to us. Please reach out directly to our friendly Customer or Technical Support staff with your questions about our programs, courses, or instructors. We are here to help. Check out our FAQs to see answers to our most commonly asked questions. If you cannot find your answer there, please refer to the links below to contact the appropriate Kaplan representative by phone or through email.

Customer Support Team
For questions about orders, products, or other general information, contact our Customer Support team:

Hours of operation:
9 am–7 pm ET, Monday–Thursday
9 am–6 pm ET, Friday


Technical Support Team
For questions about accessing or viewing your courses, or assistance with online education, please contact our Technical Support team:

Hours of operation:
8 am – 10 pm ET, Monday – Thursday
8 am – 9 pm ET, Friday
Please note that after-hours support is available by emailing kpstechsupport@kaplan.com.
Emails will be responded to within 24 hours (including weekends).

Group Sales
For information on discounts available to your firm or organization, please contact Jamie Thiel: